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Testimonials
Would you like to submit your own?
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Added On: Oct. 16th, 2009 |
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By: Carol H.. |
THANK YOU FOR YOUR WONDERFUL WINTER TIPS! (Newsletter and free eBook)
I’LL BE ORDERING LOTUS FOR NEXT YEAR
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Added On: Oct. 8th, 2009 |
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By: J.T.. |
Just a quick note to say thanks and to let
ya'll know that order# 28170 arrived in good
shape...Thanks again
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Added On: Oct. 1st, 2009 |
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By: Jerry. |
Thanks for all the help! The sleeve was broken and the lamp was also bad. With these items plus the filters, my set up is like new!!!
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Added On: Sept. 26th, 2009 |
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By: Diane. |
You rock!!!!
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Added On: Sept. 13th, 2009 |
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By: Gene B. |
I know that I was quite a bit upset over the loss of my pump at my new house. Your help and the help of your assistant reflected great concern for a customer and high level of professional conduct.I had to get into the pond to set up the new pump. The old pump was missing so I assume that unless an animal knows how to use a screwdriver to remove the pump from the hose, that the pump was taken. Also, thanks for the help on how long of a hose to acquire. The old hose was quite short and the 20 foot hose placed the pump on the other side of the pond from the waterfall.
Again, thanks for all your help.
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Added On: Sept. 9th, 2009 |
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By: Matt. |
Thank you, Miss B. I may do so. and thank you also for your help in finding this most elusive item for me! Thanks to your efforts, I will have a clean, clear pond without hoses! Have a wonderful day.
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Added On: August 26th, 2009 |
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By: Peter M. |
I wanted to share with you the pond that I built this year. All supplies were purchased from you guys!
I am thrilled with your customer service and everything that I purchased.
The woman who helped me order on the phone asked for some pictures of the finished pond.
Here is a video of my pond located on youtube (love your videos by the way.)
http://www.youtube.com/watch?v=m9yKJ17QzGY
Thanks again,.
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Added On: August 3rd, 2009 |
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By: Angel |
Oh my gosh! Thank you for sending this out!!!!!!
I was just about to do this very thing and would have been devastated if I'd harmed my fish in any way.
I didn't even think about doing it early or later in the day either. Thanks for that info too..
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Added On: June 30th, 2009 |
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By: Greg. |
Thanks for the timely delivery.
We are extremely happy with the Laguna filteration kits.
It works as advertised. Within 5 days the pond was clear and 'backwash' cleaning has been a piece of cake.
Thank you very much to both to pondmarket.com and Laguna for an excellent product.
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Added On: May 13th, 2009 |
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By: James T. |
Order received today, we're good. Thanks.
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Added On: April 13th, 2009 |
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By: Lechter M |
Perfect.
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Added On: April 1st, 2009 |
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By: John B |
Hi, Package just arrived - great service! Many thanks.
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Added On: March 23rd, 2009 |
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By: Patty R |
Thank you for all your help with my new pond and getting the right filter, pump and accessories
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Added On: March 10th, 2009 |
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By: Dan B |
To:The Pondmarket Company. Please note that I received my order on March 9. I consider this good service and I thank you. When I was in the sales business for 30 years, we always liked to hear when we did something right. Thank you again.
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Added On: December 30th, 2008 |
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By: Joanne T |
As I have stated a few times, I am VERY happy with PondMarket... we are thrilled we found your site, and thrilled that you have the products you have (Restor and Fizzy Kicks).... After losing my fifteen koi the first go-around using other products, knowing your "stuff" is out there just made us so confident that we could go ahead and become "Ponders" again... I appreciate everything you and your staff have done to help me thru this... And remain a LOYAL PondMarket customer!
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Added On: December 22nd, 2008 |
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By: Robert R |
I find the Splash Pond Newsletter insightful and helpful. And much appreciate being able to receive the issues. Thank you for sending them. /.R3
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Added On: November 25th, 2008 |
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By: JT |
Hello, Order received today... thanks the the prompt shipping... it is appreciated...jT
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Added On: November 4th, 2008 |
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By: Jennie A |
Hello pond people - I think you have a great online pond e-newsletter.
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Added On: October 29th, 2008 |
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By: James R |
I appreciate your prompt response. I will do business with you again because of your handling of my situation. Thanks
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Added On: October 28th, 2008 |
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By: Sam S |
I received the pump yesterday. Thanks for the quick service
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Added On: October 4th, 2008 |
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By: Dennis |
Thank you very much! I have received the merchandise and its the correct sizes! (after many tries with other companies) Thank you so much 4 all your help in this ( the fish appreciate it to)
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Added On: September 22nd, 2008 |
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By: Gary |
| Your advice payed off again.......as usual. The pond is now clear and
beautiful again. Thank you so much for your great help!!!
Thanks again
Take care
Gary
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Added On: August 26th, 2008 |
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By: Burke Campbell |
| Received on August 21,2008
Just a quick note to thank Dave at your store for his help on several visits there. Always friendly and courteous.
What else can you ask for.
Burke Campbell
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Added On: August 26th, 2008 |
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By: Rodger Findley |
| Received on August 21, 2008
Thank you very much for the fast shipping! I will let everyone on the various pond and aquaculture sites that I visit know what a great company PondMarket is!
Rodger Findley
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Added On: August 17th, 2008 |
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By: Carol Johnson |
| Received August 17, 2008
I recently purchased a pump and filter from you and cannot begin to tell you how pleased I am with the quality and performance. You were most helpful on the phone too. Will definetly do business with you again!
Thank you
Carol
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Added On: August 14th, 2008 |
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By: David Z |
| Received on 7/15/08
I just wanted you to know that my order arrived in good shape.
All is together and running and working fantastic!!!!!
Many many thanks for your special attention to this order for me.
I appreciate it very much and I will definately be calling you all again
for my future needs....I'm sure there will be something !!!!!
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Added On: August 6th, 2008 |
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By: Ana |
Received 8/5/08
Thank for the reply you guys will now be my official web site and I will recommended you to friends who have ponds also. If I'm doing something wrong with the chemicals please let me know I'm not proud...I take advise from the pros.
Thanks.....
Ana
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Added On: July 29th, 2008 |
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By: Michelle B |
Hi...I just wanted to let you at Pondmarket know how pleased I am with the service I received! Unfortunately, there are not too many places that you can go anymore that will give you the good service a customer deserves. Keep up the great work!
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Added On: March 7th, 2008 |
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By: Mary Ann S. |
| Thanks! love the info. It's helped me develop my pond, now in it's 8th year.
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Added On: February 29th, 2008 |
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By: Wendy T. |
| I JUST WANTED TO SAY THANK YOU SO MUCH. YOUR TECHNICAL SPECIALIST WAS SO NICE AND REALLY WANTED TO GIVE ME THE BEST SERVICE. I WILL LET EVERYONE KNOW ABOUT YOUR CO. THANKS AGAIN
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Added On: February 18th, 2008 |
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By: Don |
I like you web pages and service a lot.
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Added On: January 20th, 2008 |
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By: Colleen & Dennis M. |
| We stopped by for one of your informative seminars one afternoon this fall and we learned some valuable things about winterizing our pond and using bacteria especially formulated for cooler weather. The water has stayed nice and clear all winter, so far. We are very pleased.
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Added On: December 2nd, 2007 |
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By: Kerry K. |
| So far all my experiences with POND MARKET have exceeded my expectations. Please feel free to pass this along to management as I am sure they will be happy to hear that the personal assistance I have received from all employees was GREAT! Happy Thanksgiving- Kerry K
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Added On: November 28th, 2007 |
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By: David P. |
During the construction of my pond there were some items I had missed and was needing quickly. Thanks to all the folks at PondMarket.com for their quick responce in getting me the items I was needing and at lower prices than I found at other suppliers! David P.
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Added On: November 28th, 2007 |
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By: Joe H. |
| Thanks for a very informative site.
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Added On: November 14th, 2007 |
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By: Melissa D. |
| Love the pond doctor and your entire site. I spent 6 hours today going through the site. Thank you for all your hard work. Melissa
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Added On: October 19th, 2007 |
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By: Marion |
| Thanks again for all your help. You can be assured that I will purchase more supplies as needed - its so refreshing to deal with a supplier who actually responds and is interested in customer care. Marion
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Added On: October 2nd, 2007 |
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By: Nancy M .K. |
| I'm certain you don't/won't mind but I use your website for referencing when answering questions on Yahoo! Answers. I use the nicknme grannygrunt28391. I answer questions in homework help and garden and landscape, people frequently ask questions about garden ponds and I refer them to you website. I think it's the best online. Sincerely Nancy M. K.
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Added On: September 18th, 2007 |
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By: Anne & family |
| I cannot tell you how invaluable your newsletter has been. I am a novice Koi pond owner....my fish mean a lot to me. Your newlestter has helped me keep them alive and healthy. Thanks ever so much :) Anne & family
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Added On: September 16th, 2007 |
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By: Bonnie D. |
| I have been receiving your newsletter for several years now and watched your website evolve into a very informative and valuable tool for us POND LOVERS. Your lastest Pond Doctor edition is GREAT! I can relate to every question I opened up to see your answers. Thanks for all the work you put into your website and we pond lovers really need all the help we can get from time to time. Keep up the Great Work! Bonnie D. Ohio
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Added On: August 25th, 2007 |
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By: Keith B. |
| I Love Pond Market! You guys are the best. Keith B.
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Added On: August 25th, 2007 |
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By: Sharon |
| Wonderful service.. thank you... sharon
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Added On: August 25th, 2007 |
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By: Charles P. |
| Thank you for your help in getting the right set up for me. I am looking forward to getting it set up. It is what I hoped I could get. I have tried many places but you were the one with all the answers and quick replys. Will tell you how it turns out. Thank you Again, Charles P. Hawaii
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Added On: August 25th, 2007 |
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By: Larry |
Hi Aaron, Thanks for your response. I really feel better knowing that this product is as safe as it ever was. Your explanation as to why this happened is very enlightening and not surprising when I realized the EPA was involved the the "language" on the label. They have their rules and hopefully most of the time the rules lead to the desired results.
I appreciate you taking the time to personally reply to my email regarding this matter. Thank you for caring. A refreshing trait these days.
Talk with you later.
Larry
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Added On: August 25th, 2007 |
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By: Deborah R. |
| Also I would like to thank you for all your help and advice. I visited your store last week and and everyone was so nice and helpful. Last summer I visited a water garden store in Collinsville,IL. and was treated very rudely. I am so glad I found your website and store. Thank You again, Deborah R.
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Added On: August 25th, 2007 |
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By: Sue P. |
You know how to take care of your customers and that is why we keep coming back to you and sending people we know to your business. Thank you also for being helpful in getting Dawn and Brett started with their new pond. Sue P.
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Added On: August 25th, 2007 |
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By: Leroy T. |
| Thank you guys for all your help! When we built our pond we had no idea of some of the upkeep it involved. We live in the country, and are on well water so we had a monstrous algae problem, among others. We were referred to pond market, and everyone there has been so helpful, going the extra mile to help us work out somewhat unique problems. we certainly recommend you folks to any and everyone that we have the opportunity.Thanks again for everything. Leroy
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Added On: August 25th, 2007 |
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By: Holly |
| I have had nothing but good experiences anytime I've dealt with your company. Anything I've ordered has come to me very quickly. Once, when I'd ordered some pond fish food, you were out of one of the sizes I needed, so a gentleman called and told me they'd send some "loose" food in a bag, and it was MORE than what the other container would have held. The ladies and gentlemen I've dealt with on the phone have always been extremely polite and helpful. I look forward to ordering again as I know I'll have a good experience and receive good product. Thank you so much! - Holly E., OK
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Added On: August 25th, 2007 |
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By: Nancy |
| Just wanted you to know a little story-- I also ordered from pondsplantsand more.com, -- their items came very good sized and healthy , except for 2 items, one was soggy and rotted, the other dry and wilted.
I let them know as soon as I received my order and again a few days later. They still have not responded.
I appreciated your awesome service and my replacement plants-- those "other guys" are crossed off my list.!! thanks again!!! Nancy,
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Added On: August 25th, 2007 |
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By: LeAnna W. |
| Customer Service,
Thank you for the wonderful service in sending a replacement pump. It arrived yesterday in good condition.
Regards,
LeAnna W.
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Added On: August 25th, 2007 |
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By: Dianne |
| Shipment arrived today and I treated the pond – Thanks for quick shipping! Dianne
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Added On: August 25th, 2007 |
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By: Dean B. |
| Just wanted to drop you a little note to let you know that how pleased I am with the service I have received from your company. I have never written a note like this, but I am compelled to do so now. I am a novice, of sorts, in the backyard pond thing and the information and help that I received from your customer service staff and technicians, has been nothing short of outstanding.
I placed an order late last week over the phone and received my shipment yesterday. There was an item missing in shipment and some of the flexible hose was the wrong size. I should note that the hose was exactly what I had ordered but would not fit on the fountain head set also in the order. I called to let you know of my dilemma and look for a solution. Once again I spoke with a representative of your company and could not have been more pleased. He offered to send me out the missing item and an adapter to fit the mismatched hose and fitting the following day with no expense to me.
In a day and age where customer service has fallen by the wayside, it is so refreshing to find a company who actually still makes the effort to place it as an obvious priority. Pat your staff on the back. You obviously have selected a winning team there and have a customer for life here. I wish you all the best in your business and look forward to doing business again.
Thank you so much, Dean B.
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Added On: August 25th, 2007 |
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By: Clayton N. |
| Just wanted to let you know that the new pump arrived and is working fine. Thanks for your prompt attention to my problems when the first one didn't work. I appreciate you quick reaction to the situation. And of course, the fish are delighted to have the water flowing through the filter once again.
Cheers,
Clayton N.
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Added On: August 25th, 2007 |
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By: Dianne R.-K. |
| Moved to Sun City AZ, Dug a pond, prox 1500 gal that gets full sun until about 3:00p.m. Installed a filter, pump and waterfall. Added 9 Koi about the size of my little finger that we purchased from a local pet shop and, my troubles and expenses bagan. Pond so green that I never saw the fish and spent bocou bucks trying to fix. Then Aaron and Brian to the rescue and within 24 hours, my pond was crystal clear and I saw my fish, which had grown to 8" to 12" -- One fish I had never seen before. He is really a pretty fantail Koi with black and white stipped tail and fins. So thank you Aaron, Brian and the entire Pond Market staff. Especially for being there over the weekend! Diane
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Added On: August 25th, 2007 |
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By: Julia S. |
| During the coldest of the winter, my pump went out on my waterfall. I called all freaked out, afraid I would lose my fish as I have a large pond. Aaron sent me a new pump in 2 days plus let me know that the one I sent him back was under warranty and he sent it back and saved me over $500. I drive 3 hours, 3 or 4 times a year to look over products and also via internet. Better and more dependable than a husband. Thanks for everything. Julia
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Added On: August 25th, 2007 |
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By: Tinteru M K Jack |
Hi Brigitte,
Thank you very much for the quick response and the shipping information. It's really hard to find a good selection of pond supplies here in Hawaii (which is quite strange), and I've emailed tons of online stores and I am absolutely thrilled that you got back to me so quickly. The best here is probably Home Depot, but they typically only carry waterfall pumps and table top fountain filters.
I am also very happy to hear that you can ship via USPS Priority Mail. UPS (although really fast) usually comes by in the afternoon when I'm not at home and won't leave it at my door step. It just makes it a bit difficult because of my job as a software engineer / web developer and I usually don't get a chance to pick up holds until sometime the following week because of my client schedule.
Anyhow, I am really enjoying your videos as much as I enjoy browsing the selection of your online store. It's fantastic! I just saw a couple new videos up today, those are some pretty good looking koi in that new pond you folks have constructed.
Again, thank you very much and I look forward to placing my order with you soon.
Thank you,
Tin
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Added On: August 25th, 2007 |
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By: Mary B. |
| Aaron, Thank you so much for answering me. I will have to look into the size of the UV I have but I probably will not be able to do it till the weekend. Your information was very helpful to me. I will watch for your video. Thanks again, Mary
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Added On: August 25th, 2007 |
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By: Shirley G. |
I wanted to let you know how pleased we are with the Laguna Pressure Flo Filter 2100 w/UV that we recently purchased. WOW! does it work great! We have a pond that's 900 gallon and was a green mess. I can see my koi and the bottom of the pond just after 2 weeks! Thank you for the information on your website. It helped us make our decision to purchase the right product. Shirley
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